Stage 3: What to do next

If you are still dissatisfied after 6 to 8 weeks you should consider the options for your child as his happiness may be undermined at that school if you are distracted by a lengthy and stressful complaints procedure. You need to consider seriously whether it is in the best interests of your child and family to do this, when there may be other options for your child's education. If you do decide to remove your child from his school consider your options in primary education and take advice from your child's therapist.

If you want to go to stage 3 then you obviously have very serious unresolved concerns. You can pursue these even if you have chosen to withdraw your child from that school. If you feel you need further support contact your local Parents Partnership service. You can get contact details from your local authority or the web site. This service is available in every area to provide independent advice to parents of children with special educational needs and may be able to provide a volunteer worker who can support you and accompany you to any meetings. Most of these volunteers are parents themselves with experience of the issues that concern parents.

If you are still not satisfied with the outcome of the investigation so far, you should write to request another meeting with the Headteacher, this time with the responsible member of the Governing Body.

Model letter: head this with your name, address, date as is usual, with a contact telephone number.

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Example meeting letter

The meeting with the Headteacher and the representative of the Governing Body

At this meeting the parent and the Headteacher may be accompanied by another person, and the parent should ask a friend/partner, or advocate from the local parents partnership or similar. It is important at this stage that a parent does have the support of another person who is familiar with the case.

  • The main points of the meeting should be noted down and an agreed written record of the discussion and any decision or action to take as a result given to the school and the parent. All of the parties present at the meeting sign the record and receive the same copy of it.
  • Parents should be aware that it is advisable to keep confidential details of any children or staff named in the complaint. At this formal stage staff or parents of children named could consider they have been brought into disrepute if there is gossip about them, particularly if the complaint is not upheld.
  • This signed record signifies that the procedure has concluded. When the complaint is resolved at this stage, the significant points are logged in the Complaints Summary Record.

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